A clear scope, a complete price and honest evidence.

Known Again is operated by Nick James.

Known Again is the trading name of Nick James, a sole trader. In these terms, “Known Again”, “we”, “us” and “our” mean Nick James, a sole trader trading as Known Again.

• Website: knownagain.co.uk
• Email: nick@knownagain.co.uk
• Business, correspondence, complaints and service address: Nick James trading as Known Again, c/o SIU Offices, 4–6 Greatorex Street, London E1 5NF, United Kingdom

We provide these terms and your project-specific proposal in a form you can save before you are asked to make a payment.

The Family Story Investigation is £695 total.

Known Again is not VAT registered, so no VAT is added. The price includes everything required to deliver the scope in your accepted proposal:

• one clearly defined historical person, event, photograph, relationship, account or family question;
• research and analysis of the sources and routes set out in the accepted proposal, within its agreed period, geography and boundaries;
• the standard online record access needed for the agreed route;
• a sourced PDF report, a one-page family summary, a relationship diagram or timeline where useful, and permitted record copies where licensing allows;
• an early progress update on the date in your proposal, explaining work completed, findings or limits, and the next direction; and
• one follow-up by email or a call of up to 30 minutes to clarify the report.

The fixed fee is for the agreed investigation and deliverables, not a promised number of research hours, generations or discoveries. The investigation is complete when the agreed research routes have been examined or their unavailability explained, and the report, summary and agreed follow-up have been supplied. The report records what was checked, what the evidence supports, unresolved points and useful next steps. An unresolved answer does not excuse missing agreed work. We do not extend the scope or charge for additional work without a separate written agreement.

No compulsory surprise costs

We do not add a mandatory fee after you commission the work. A certificate, archive reproduction, translation, travel or specialist service can be offered only as a genuinely optional addition with its exact price or calculation explained first. It is not ordered or charged unless you expressly approve it in writing. If something is essential to the agreed scope, it must be included in the proposal’s complete total before the contract is made.

Broader, international, archive-intensive, DNA, living-person tracing or follow-on work needs a separate written scope and price.

You normally have 14 days to change your mind.

You may cancel without giving a reason during the 14 days after the day the contract is made. Email nick@knownagain.co.uk, write to the address above or use the model cancellation form. A clear statement sent before the period ends is enough.

If you have not asked us to start during that period, we return every payment without undue delay and within 14 days of receiving the cancellation. We use the original payment method unless you expressly agree otherwise and do not charge a refund fee.

If you want research to start within 14 days

Accepting these terms is not an early-start request. You must separately and expressly send or select both of these statements:

I expressly request Known Again to begin the research during the 14-day cancellation period. I understand that, if I cancel during that period, I must pay a proportionate amount for work already performed.

I understand that I lose the statutory right to cancel once the service has been fully performed.

If you cancel after requesting an early start but before completion, we charge only a proportionate amount for work actually supplied, calculated at no more than £49.50 per recorded hour of human professional work. Unattended AI processing is not counted as human work. An optional external purchase is charged only to the extent it has already been supplied and consumer law permits that charge. The total will never exceed the agreed contract price or the proportionate amount legally payable. We return the remainder of your payment within 14 days.

If you do not expressly request an early start, paid research begins after the cancellation period ends. After that period, you can still ask us to stop; we limit avoidable loss and charge only a fair amount for work already supplied. Any optional external purchase is charged only to the extent already supplied and consumer law permits.

The report is for your personal and family use.

Known Again retains copyright in the original report wording and design. Once the full price is paid, you receive a permanent, non-exclusive licence to save, print and share the report privately with family for non-commercial use.

Archive images, newspaper material, database extracts and other third-party content remain subject to their owners’ rights and licence terms. A copy in a private report does not necessarily permit public or commercial republication. We do not use your question, material, report or recommendation in publicity without separate specific permission.

If the service does not conform to the contract, consumer law may entitle you to repeat performance at our cost or an appropriate price reduction. Nothing in these terms restricts statutory consumer rights or liability that cannot lawfully be excluded.

We are responsible for reasonably foreseeable loss caused by our breach or lack of reasonable care and skill. The service is for private family use and is not professional legal, medical, immigration, inheritance or financial advice. We are not responsible for business loss or for a specialist decision made without the appropriate adviser.

A form you may use, but do not have to.

To cancel, copy and send the following information to nick@knownagain.co.uk or to the address in section 1. Any other clear statement is sufficient.